Engage & Empower Your Customers
Utility Times is a customer engagement web and mobile platform that will help to bridge a gap between utility industry and consumers, will act as a Proactive channel of communication.
Digitally Enabled solution will keep customers connected with their utility Industry and will focus at delivery effective customer engagement, while enhancing operational efficiency and reduce cost of customer service operation.
Application is loaded with bundle of features like outage details, reporting outages, payment of bills, report incidents and receive offers & tips which will help consumer as well as industry to work Intelligently and digitally.
FEATURES
OUTAGE MANAGEMENT
Manage planned as well as unplanned outages with notification and reporting.
ALERTS & NOTIFICATIONS
Notifications alerting bill due date, payment confirmation, Tips etc.
GRIEVANCES REGISTRATION & FEEDBACK
Register Query, Request & Complaints at a fingertip.
CUSTOMER CARE
Stay connected with your utility Industry.
HEAT MAPS & OUTAGE CLUSTER
Users can click on a cluster within the map to zoom to an area and see a more
BILL PAYMENT
View bill details & pay your monthly with Ease
COUPONS & OFFERS
Save your money using coupons & get exciting offers.
CONSUMPTION PATTERN
A graphical representation of your monthly consumption
Quick Response to outages
Get quick response to outages & Report your outages and grievances with Ease.
Keeps you connected
Get Notification/Alert and stay connected with your industry
Monitor Your Consumption
Monitoring your consumption could save 7% to 35% Cost!!
Pay On the Go
It provides anytime anywhere bill payment by consumers.
Enhance your workforce
competency
Push Notification
Pushing outage information like area and time of outage to the citizens proactively.
Visualize outage location
Visualize your outages on the map
Social media outages
Integrated social media into existing utility systems to support outage management.
Create planned outages
You can create a planned outages & send notification to your customer accordingly.
Benefits
- Increased Customer Engagement
- Empower Your Customers
- Educate Your Customer
- Increased Productivity
- Reduced call volume
- Increase operational efficiency
- Reduces overhead cost for collection of bills
- Outage status transparency between the Industry and consumers
- Increased customer satisfaction
