Utility Times


Connect with your utility industry

on your Fingertips



Engage & Empower Your Customers

Utility Times is a customer engagement web and mobile platform that will help to bridge a gap between utility industry and consumers, will act as a Proactive channel of communication.

Digitally Enabled solution will keep customers connected with their utility Industry and will focus at delivery effective customer engagement, while enhancing operational efficiency and reduce cost of customer service operation.

Application is loaded with bundle of features like outage details, reporting outages, payment of bills, report incidents and receive offers & tips which will help consumer as well as industry to work Intelligently and digitally.




FEATURES


OUTAGE MANAGEMENT

Manage planned as well as unplanned outages with notification and reporting.


ALERTS & NOTIFICATIONS

Notifications alerting bill due date, payment confirmation, Tips etc.


GRIEVANCES REGISTRATION & FEEDBACK

Register Query, Request & Complaints at a fingertip.


CUSTOMER CARE

Stay connected with your utility Industry.



HEAT MAPS & OUTAGE CLUSTER

Users can click on a cluster within the map to zoom to an area and see a more


BILL PAYMENT

View bill details & pay your monthly with Ease


COUPONS & OFFERS

Save your money using coupons & get exciting offers.


CONSUMPTION PATTERN

A graphical representation of your monthly consumption




Quick Response to outages

Get quick response to outages & Report your outages and grievances with Ease.


Keeps you connected

Get Notification/Alert and stay connected with your industry


Monitor Your Consumption

Monitoring your consumption could save 7% to 35% Cost!!


Pay On the Go

It provides anytime anywhere bill payment by consumers.



Enhance your workforce

competency


Push Notification

Pushing outage information like area and time of outage to the citizens proactively.

Visualize outage location

Visualize your outages on the map

Social media outages

Integrated social media into existing utility systems to support outage management.

Create planned outages

You can create a planned outages & send notification to your customer accordingly.




Benefits

  • Increased Customer Engagement
  • Empower Your Customers
  • Educate Your Customer
  • Increased Productivity
  • Reduced call volume
  • Increase operational efficiency
  • Reduces overhead cost for collection of bills
  • Outage status transparency between the Industry and consumers
  • Increased customer satisfaction